Mitsubishi Troubleshooting

Cannot Connect to Machine

Problem: Connection test fails when adding machine.

Solutions:

1. Verify IP Address

   • Confirm IP address on machine control
   • Check for typos in MachineMetrics

2. Verify Port Number

   • Port 683 is used for all Mitsubishi connections
   • Check control network settings if connection fails

3. Check Network Connectivity

   • Ping machine from Edge device or computer
   • Ensure machine and Edge are on same network/VLAN
   • Check firewall rules

4. Verify Machine Powered On

   • Control must be powered on
   • Ethernet communication must be enabled

No Data Appearing

Problem: Machine connects but no data displays in MachineMetrics.

Solutions:

1. Check Adapter Settings

   • Verify correct adapter type selected
   • Review Data Collection tab

2. Run a Program

   • Some data only appears during operation
   • Load and run a test program

3. Check Control Settings

   • Ensure external communication enabled
   • Verify no security restrictions blocking data

Part Count Not Incrementing

Problem: Part count stays at zero or doesn't increment.

Solutions:

1. Verify Part Count Method

   • Go to Machine Settings → Data Rules
   • Use Select Part Count Metric to choose the correct counter source

2. Check M-Code Configuration

   • Check if M-code is in program (if using M-code method)
   • Ensure signal is configured (if using signal method)

3. Run Complete Cycle

   • Part count may only increment on M30 or program end
   • Run a full cycle to test

Wrong Adapter Type Selected

Problem: Accidentally selected wrong adapter type.

Solution:

1. Go to Machine Settings for that machine
2. Click Data Collection tab
3. Click Change Adapter or remove and re-add
4. Select correct adapter (Mitsubishi M70 or Mitsubishi M700)
5. Re-configure connection settings
6. Test connection and save

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