Product Guides Overview
MachineMetrics offers a comprehensive suite of features and applications designed to give you complete visibility and control over your shop floor operations. This section provides detailed guides for each product feature.
Overview
Product guides cover the core applications and features available in MachineMetrics, including:
- Production Monitoring - Real-time dashboards and machine views
- Production Planning - Schedule management and job tracking
- Analytics & Reporting - OEE, performance analysis, and custom reports
- Quality & Downtime - Track and analyze quality issues and downtime events
- AI & Automation - Max AI, workflows, and intelligent features
- Operator Tools - Manual stations, clock in/out, and operator dashboard
Core Features
Visibility & Monitoring
- Company Dashboard - High-level view of all machines and facility performance
- Machines & Machine View - Detailed machine monitoring and data visualization
- ShopPulse Interface - Shop floor interface for operators
- Dashboards - Create custom dashboards for your team
- Reports - Generate and schedule detailed reports
Production Management
- Production Analytics - Track operations, OEE, and compare actual vs. planned performance
- Production Schedule Intelligence - Intelligent scheduling and optimization
- Schedule Attainment - Track progress against production schedules
- Production Order Dashboard - Monitor work order status and completion
- Job Tracking - Track jobs from start to finish
Shop Floor Tools
- Manual Stations - Track production from manual workstations
- Clock In/Clock Out - Labor tracking and time management
- First Article Inspection (FAI) - Quality inspection at the setup-to-production transition on MES-enabled machines
Quality & Performance
- Downtime & Quality - Analyze downtime and quality issues
- Tool Life Monitoring - Track cutting tool usage and remaining life
- Understanding Your Data - Learn how to interpret MachineMetrics data
Automation & AI
- Automations & Workflows - Set up automated actions and notifications
- Max AI - AI-powered insights and assistance
- Knowledge Hub - Centralized knowledge and documentation
Manufacturing Execution System (MES)
- MES Overview - Connect your ERP to the shop floor with automated job matching and labor tracking
- MES Settings - Configure machine resource mappings and job management modes
- ShopPulse on MES Machines - Operator guide for managing jobs in ShopPulse
- Administrator Guide - Complete MES setup walkthrough for administrators
- Operator Guide - Comprehensive operator reference for MES in ShopPulse
- Shift Handover - Structured end-of-shift handoff workflow
Production Configuration
- Machine Production Settings - Configure a machine's Production & Operations tab for job tracking and ERP resource mapping
- Auto Production Monitoring (APM) - Automated program-to-job matching for machines with or without MES
Experimental Features
- Labs & Experimental Features - Early access to new features and beta functionality
Getting Started with Product Features
- Start with Core Monitoring - Familiarize yourself with the Company Dashboard and Machine View
- Add Production Tracking - Set up Production Analytics and Job Tracking
- Deploy Operator Tools - Roll out ShopPulse Interface and Clock In/Out
- Customize for Your Needs - Create custom dashboards and reports
- Enable Advanced Features - Activate automations, Max AI, and experimental features
Prerequisites
Before using product features:
- Machines connected and collecting data (see Machine Connectivity)
- Users created with appropriate permissions (see Adding Users)
- ERP integration configured if using Production Analytics (see ERP Integration)
Submitting a Feature Request
Feature requests can be submitted through any support channel — there is no direct path to the Product Team.
Submission options:
- In-app support portal — Submit directly through the portal in your MachineMetrics account
- Email or phone — Contact Support through any communication method
- Solution Delivery Manager (SDM) — Contact your SDM directly by phone or email as an alternative to the support portal
What happens after you submit:
- Support or your SDM logs the request and passes it to the Product Team for roadmap evaluation
- Your ticket will be marked Solved once the request is forwarded — this is expected behavior, not a rejection
- Support does not follow up or track feature requests after submission; no status update will be provided
note
Machine type additions, dropdown option requests, and taxonomy changes are all examples of feature requests handled through this process.
warning
Once your feature request ticket is marked Solved, no further action is needed on your end. This means your request has been successfully received and forwarded to the Product Team.
Need Help?
- Feature-Specific Questions - Refer to the individual guide for each feature
- Technical Support - Email support@machinemetrics.com
- Solution Delivery Manager (SDM) - Contact your SDM for feature recommendations and best practices during onboarding
- Technical Support - For technical issues, email support@machinemetrics.com or use the AI chatbot (available 24/7)