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Integrations

What is Integrations?​

Integrations is where you configure connections to external systems like ERP, MES, CMMS, and other platforms.

Access: Settings → Integrations

Who Can Manage: IT Admins, Executives

Supported Integrations​

Common Integrations:

  • MaintainX: CMMS (Computerized Maintenance Management System)
  • ERP Systems: IQMS, E2, JobBOSS, SAP, etc.
  • MES Systems: Factory MES, etc.
  • Custom Integrations: Via webhooks or API

Configuring Integrations​

General Process:

  1. Navigate to Settings → Integrations
  2. Find integration to configure
  3. Click "Configure" or "Connect"
  4. Follow integration-specific setup:
    • Enter credentials (API keys, usernames, passwords)
    • Configure sync settings (what data to sync, how often)
    • Map fields (MachineMetrics fields → ERP fields)
  5. Click "Save" or "Connect"
  6. Test connection

Integration-Specific Setup: Each integration has unique configuration requirements. Consult integration-specific documentation or contact support.

MaintainX Integration (Example)​

Purpose: Sync work orders between MachineMetrics and MaintainX CMMS.

Configuration:

  1. Navigate to Settings → Integrations → MaintainX
  2. Enter MaintainX API Key
  3. Configure sync settings:
    • Create work orders in MaintainX for specific alarm codes
    • Sync work order status back to MachineMetrics
  4. Click "Save"

Use Case: Alarm occurs → Workflow creates MaintainX work order → Maintenance receives notification → Completes work in MaintainX → Status syncs back to MachineMetrics.

Webhooks (Custom Integrations)​

If your system isn't listed:

  • Use webhooks (configured in Workflows)
  • Or use API keys to build custom integration

See Also: Automations & Workflows Guide

Integrations page with available integrations listed