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Troubleshooting

Lightweight, concrete troubleshooting guides to help you diagnose and resolve common MachineMetrics connectivity issues. Each guide works top-down — confirm scope first, then fix at the right layer.

Articles in This Section​

  • Machine Not Reporting — A machine has stopped sending data to MachineMetrics. Work through scope, Edge status, and layer-by-layer fixes to restore reporting.
  • Part Counting — Verify the machine counter, diagnostics preview, and data rules when part counts are missing or wrong.
  • Program Headers — Use the program name or an adapter script to extract part identifiers from program headers.

Need help? Contact support@machinemetrics.com.