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Hardware Buying Guide

Overview​

MachineMetrics provides pre-configured, tested hardware designed specifically for our platform. This guide explains what hardware is available, why you should purchase it from MachineMetrics, and how to complete your order.

Important: All hardware should be purchased directly from MachineMetrics through our official shop at shop.machinemetrics.com. Using MachineMetrics-supplied hardware ensures compatibility, proper configuration, and access to our full support services.

Why Buy Hardware from MachineMetrics?​

✓ Pre-Configured and Tested​

All hardware from MachineMetrics comes:

  • Pre-loaded with software - Edge devices arrive ready to activate
  • 1 year warranty - Full warranty coverage included
  • Optimized for the platform - Specifications tuned for MachineMetrics performance
  • Quality assured - Only hardware that meets our standards

✓ Full Support Coverage​

When you purchase from MachineMetrics:

  • Warranty included - Hardware covered under MachineMetrics warranty
  • Technical support - Our team knows the exact hardware configuration
  • Replacement assistance - Fast turnaround on hardware issues
  • Remote diagnostics - We can troubleshoot hardware remotely

✓ Simplified Setup​

MachineMetrics hardware:

  • Arrives ready to use - Minimal configuration required
  • Documented thoroughly - Clear setup guides specific to our hardware
  • Proven compatibility - No guesswork about whether it will work
  • Consistent experience - Same hardware across all your installations

✓ Cost-Effective​

While you can source hardware independently:

  • Our prices are competitive with commercial hardware
  • You avoid the cost of testing and troubleshooting incompatible hardware
  • Reduced setup time means faster time to value
  • Warranty and support are included in the price

⚠️ Important: Use MachineMetrics Hardware​

We strongly recommend purchasing all hardware from MachineMetrics. While it's technically possible to provision your own hardware, doing so:

  • Requires significant technical expertise
  • May void certain support agreements
  • Can lead to compatibility issues
  • Results in longer setup times and troubleshooting

For the best experience, purchase hardware directly from shop.machinemetrics.com

Available Hardware​

Edge Devices​

MachineMetrics Edge Device (Intel NUC-based)

The Edge device is the core hardware component that connects your machines to the MachineMetrics cloud.

Specifications:

  • Intel processor (specific model varies by current generation)
  • 8GB RAM (minimum 4GB)
  • 128GB SSD storage (minimum 64GB)
  • Dual Gigabit Ethernet ports
  • WiFi capable
  • Pre-loaded with MachineMetrics Edge software

Includes:

  • Edge device unit
  • Power adapter
  • Quick start guide
  • Activation instructions

When to order:

  • One Edge device per facility or network segment
  • Can support multiple machines (typically 10-20 machines per Edge)
  • Required for all machine connectivity

Connectivity Hardware​

Machine Connectivity Adapters

Depending on your machines, you may need additional connectivity hardware:

Digital I/O Modules:

  • SeaLevel 170 I/O devices
  • Sensor interfaces
  • Wiring and cables

Serial-to-Ethernet Converters:

  • For legacy machines with serial connections
  • Pre-configured for MachineMetrics use

Network Switches:

  • Industrial-grade Ethernet switches
  • For machine network segmentation
  • PoE (Power over Ethernet) options

Protocol-Specific Hardware:

  • OPC-UA adapters
  • MTConnect agents (hardware-based)
  • IO-Link masters

When to order:

  • Depends on your specific machines and protocols
  • Consult with your MachineMetrics solutions engineer
  • Often ordered as part of initial deployment package

Accessories & Mounting​

Additional Items Available:

Power and Connectivity:

  • Extra power adapters
  • Ethernet cables (various lengths)
  • Cable management solutions

Mounting Hardware:

  • Edge device mounting brackets
  • VESA mount adapters

Replacement Parts:

  • Replacement charging cables
  • Power supplies
  • Ethernet adapters

How to Purchase​

Access the MachineMetrics Shop​

Shop URL: https://shop.machinemetrics.com

  1. Navigate to the MachineMetrics Shop
  2. You may need to log in with your MachineMetrics credentials
  3. Browse available products and configurations

Note: The shop is available to current MachineMetrics customers. If you don't have access, contact your Solution Delivery Manager (SDM) or sales@machinemetrics.com

Browse and Select Products​

  1. Review product catalog

    • Edge Devices
    • Connectivity hardware
    • Cables and mounting

  2. Select quantities

    • Calculate based on your deployment plan
    • Consider buying spares for critical hardware

  3. Choose configurations

    • Some products have multiple options (mounting types, cable lengths, etc.)
    • Select the configuration that matches your needs

  4. Add to cart

    • Review selections
    • Verify quantities and configurations

Place an Order​

For most hardware purchases:

  1. Complete your cart with all needed items

  2. Submit your order through the shop

  3. Provide required information:

    • Company name and billing address
    • Shipping address (if different)
    • Contact information
    • PO number (if available)
    • Requested delivery date
    • IP addresses if devices need to be pre-configured

  4. Review the order confirmation sent by MachineMetrics

    • Verify items, quantities, and pricing
    • Check shipping costs and estimated delivery
    • Confirm lead times

  5. Provide payment or purchase order to proceed with your order

Alternative: Contact your Solution Delivery Manager (SDM) directly to discuss your hardware needs and place a customized order.

Payment Requirements​

⚠️ IMPORTANT: MachineMetrics cannot ship hardware without payment or a valid purchase order.

Payment Options:

Option 1: Purchase Order (PO)

  • Provide a valid PO from your company
  • PO must include:
    • All line items from the quote
    • Correct shipping address
    • Authorized signature (if required by your company)
    • Payment terms (Net 30, Net 60, etc.)
  • MachineMetrics will process your order upon PO receipt
  • Invoice will be sent according to agreed payment terms

Option 2: Full Payment (Credit Card/ACH)

  • Pay by credit card through the shop (if available)
  • ACH payment can be arranged
  • Payment must clear before hardware ships
  • Receipt and invoice provided immediately

Option 3: Net Terms (Approved Customers)

  • Available to customers with approved credit terms
  • Must be set up in advance with MachineMetrics Finance
  • Contact your SDM to apply for net terms

Required Before Shipment​

We will NOT ship hardware until we have received:

  • ✓ Valid purchase order with authorized signature, OR
  • ✓ Full payment via credit card or ACH, OR
  • ✓ Approved credit application for net terms customers

No exceptions. This policy ensures:

  • Clear mutual agreement on the order
  • Proper financial processing
  • Accurate order fulfillment
  • Timely delivery to the right location

Ordering Process​

Step-by-Step Order Flow​

1. Initial Planning (Before Ordering)

  • Determine hardware needs based on deployment plan
  • Consult with your Solution Delivery Manager (SDM) or Solutions Engineer
  • Identify number of Edge devices and accessories needed
  • Plan delivery timeline

2. Place Order (1-2 business days)

  • Access shop.machinemetrics.com
  • Add items to cart
  • Submit order with all required information (including IP addresses if devices need pre-configuration)
  • Receive order confirmation from MachineMetrics

3. Purchase Order / Payment (Customer timeline)

  • Review and confirm order details
  • Generate purchase order (or arrange payment)
  • Provide IP addresses if devices need to be pre-configured
  • Submit PO or payment to MachineMetrics
  • Await order confirmation

4. Order Processing (2-3 business days after PO/payment received)

  • MachineMetrics confirms receipt of PO or payment
  • Order enters fulfillment queue
  • Hardware is prepared and tested
  • Shipping label and tracking created

5. Shipment (Varies by location)

  • Hardware ships from MachineMetrics facility
  • Tracking information sent via email
  • Estimated delivery date provided

6. Delivery

  • Receive hardware at specified address
  • Inspect package for damage
  • Verify contents against packing list
  • Report any issues immediately

Typical Lead Times​

Hardware TypeStandard Lead TimeExpedited Available?
Edge Devices5-10 business daysYes (extra cost)
Cables & Accessories3-5 business daysYes
Connectivity Hardware5-10 business daysLimited availability

Note: Lead times start AFTER receipt of PO or payment. Expedited shipping available in most cases—contact your SDM for pricing.

Shipping and Delivery​

Shipping Methods​

Standard Shipping:

  • Ground shipping via FedEx or UPS
  • 5-7 business days (U.S. domestic)
  • Tracking provided
  • Included in quote

Expedited Shipping:

  • 2-3 day shipping available
  • Overnight shipping in some cases
  • Additional cost (quoted separately)
  • Subject to stock availability

International Shipping:

  • Available to select countries
  • Lead times vary by destination
  • Customs documentation provided
  • Customer responsible for duties and taxes
  • Shipping arrangements: Provide us with your UPS/FedEx account number for us to ship against, or send us a shipping label, or arrange a pickup with us via the support ticket
  • Contact your SDM for international orders

Delivery Requirements​

Standard delivery:

  • Signature may be required
  • Delivered to the address on the PO
  • Business hours delivery (residential delivery available)

Special Instructions:

  • Note any special delivery requirements on your PO
  • Loading dock, specific entrance, security protocols, etc.
  • Provide contact phone number for delivery questions

Tracking Your Order​

  1. You'll receive an email with tracking information when hardware ships
  2. Track your package via the carrier website
  3. Estimated delivery date provided
  4. Contact MachineMetrics if you have concerns about delivery timing

Receiving Your Shipment​

When hardware arrives:

  1. Inspect the package immediately

    • Check for visible damage to the box
    • Note any damage on the delivery receipt
    • Take photos if damage is evident

  2. Open and verify contents

    • Compare received items to packing list
    • Check that all items are included
    • Verify quantities

  3. Test hardware promptly

    • Power on devices within 48 hours
    • Verify basic functionality
    • Report any issues immediately

  4. Report problems within 48 hours

    • Contact support@machinemetrics.com
    • Provide order number and description of issue
    • Include photos if hardware is damaged
    • Keep all packaging materials

After You Receive Your Hardware​

Immediate Next Steps​

1. Unpack and Inventory (Day 1)

  • Remove all items from packaging
  • Check against packing list
  • Keep all packaging materials until hardware is verified working

2. Initial Testing (Day 1-2)

  • Power on Edge devices
  • Check all cables and accessories

3. Begin Setup (Day 2+)

  • Follow setup guides for each hardware type:
  • Activate Edge devices in your MachineMetrics account

4. Report Any Issues

  • Contact support immediately if hardware doesn't work
  • Document any problems with photos
  • Don't attempt repairs on your own (may void warranty)

Storage Recommendations​

If you're not deploying hardware immediately:

Storage Guidelines:

  • Store in clean, dry environment
  • Keep in original packaging if possible
  • Avoid extreme temperatures (50°F - 90°F ideal)
  • Don't stack heavy items on boxes
  • Store in secure location

Shelf Life:

  • Edge devices: Can be stored 6-12 months
  • Cables/accessories: Indefinite if stored properly

Hardware Support and Warranty​

Warranty Coverage​

Standard Warranty:

  • 1-year limited hardware warranty (from date of shipment)
  • Covers manufacturing defects
  • Covers hardware failures under normal use
  • Does NOT cover physical damage, abuse, or unauthorized modifications

What's Covered:

  • Defective components
  • Hardware failures
  • Pre-loaded software issues
  • Activation problems

What's NOT Covered:

  • Physical damage (drops, liquid damage, etc.)
  • Normal wear and tear
  • Modifications or unauthorized repairs
  • Loss or theft
  • Damage from improper power or environment

Warranty Claims​

To file a warranty claim:

  1. Contact MachineMetrics support

  2. Provide required information:

    • Order number or serial number
    • Description of the problem
    • When the problem started
    • Troubleshooting steps already attempted
    • Photos or videos if applicable

  3. Work with support to diagnose

    • Support may request additional information
    • Remote diagnostics will be attempted first
    • Troubleshooting steps may be required

  4. Replacement or repair determination

    • If covered, MachineMetrics will issue RMA (Return Merchandise Authorization)
    • Replacement unit shipped (if available)
    • Or repair instructions provided

Return Process​

If hardware needs to be returned:

  1. Obtain RMA number from support (required)
  2. Pack hardware securely in original packaging (preferred)
  3. Include RMA number inside package and on shipping label
  4. Ship to address provided by support
  5. Track your return shipment
  6. Replacement will be shipped once return is received (or cross-shipped in some cases)

Note: Returns without RMA numbers may be refused or delayed.

Extended Warranty​

Contact your Solution Delivery Manager (SDM) to inquire about:

  • Extended warranty options
  • Advanced replacement programs
  • On-site support agreements

Frequently Asked Questions​

Q: Can I use my own hardware instead of buying from MachineMetrics?
A: While technically possible, we strongly recommend purchasing from MachineMetrics. Our hardware is pre-configured, tested, and fully supported. Using third-party hardware may result in compatibility issues, longer setup times, and limited support.

Q: What if I need hardware urgently?
A: Contact your Solution Delivery Manager (SDM) immediately. Expedited shipping is available for most items. In some cases, we may have hardware available for same-day or next-day shipment (with expedited shipping costs).

Q: Can I return hardware if I ordered too much?
A: Returns are evaluated on a case-by-case basis. Contact your SDM within 30 days of delivery. Unopened hardware in original packaging may be eligible for return (subject to restocking fee). Opened or activated hardware is generally not returnable except for warranty issues.

Q: Do you offer discounts for bulk orders?
A: Yes. Customers deploying at scale often receive volume discounts. Contact your SDM or sales@machinemetrics.com to discuss pricing for large orders.

Q: What payment methods do you accept?
A: We accept:

  • Purchase orders (approved customers)
  • Credit card (Visa, MasterCard, Amex)
  • ACH/wire transfer
  • Net terms (approved customers)

Q: Can hardware be shipped internationally?
A: Yes, to select countries. International orders require additional lead time and documentation. Contact your SDM for international shipping. Customer is responsible for duties, taxes, and customs clearance.

Q: What if hardware is damaged during shipping?
A: Inspect packages immediately upon delivery. Note any damage on the delivery receipt. Contact support@machinemetrics.com within 48 hours with photos. MachineMetrics will work with the carrier to file a claim and send replacement hardware.

Q: Can I pick up hardware at your facility?
A: In most cases, no. Hardware ships from our fulfillment centers. Special arrangements may be possible for local customers—contact your SDM.

Q: Do I need to order hardware for every machine?
A: No. One Edge device typically supports 10-20 machines. Your solutions engineer will help size your hardware needs appropriately.

Q: Can I add hardware to an existing order?
A: If your order hasn't shipped yet, contact your SDM immediately to add items. Once shipped, you'll need to place a new order for additional hardware.

Q: How do I know which connectivity hardware I need?
A: Your MachineMetrics solutions engineer will assess your machines and recommend appropriate connectivity hardware during the planning phase. Always consult with your SDM before ordering connectivity-specific hardware.

Q: What if I lose my power adapter or cable?
A: Replacement accessories can be ordered through shop.machinemetrics.com. In some cases, standard commercial equivalents may work (contact support for compatibility before purchasing elsewhere).

Getting Help​

Hardware Ordering Questions​

Before ordering:

During ordering:

After ordering:

Hardware Setup Questions​

Once you receive hardware, use these resources:

Summary: Key Points​

✓ Purchase hardware from MachineMetrics at shop.machinemetrics.com

✓ Provide a valid purchase order OR full payment - we cannot ship without one

✓ Allow proper lead times - typically 5-14 business days after PO/payment

✓ Inspect hardware immediately upon receipt and report issues within 48 hours

✓ Follow setup guides to deploy hardware quickly and correctly

✓ Contact support if you have any issues with hardware

Ready to order? Visit shop.machinemetrics.com or contact your Solution Delivery Manager (SDM).

Need help planning your hardware deployment? Contact your SDM or email sales@machinemetrics.com.

Questions about setup? See the Quick Start Checklist for complete deployment guidance.