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Data Handling & Privacy

How your data is owned, stored, retained, and accessed across the MachineMetrics platform. For Edge device transmission and security, see Edge Device Security.

Data Ownership​

You own your data. MachineMetrics acts as a data processor:

  • Full data export available
  • No sale or sharing of customer data with third parties
  • Data Processing Agreements (DPA) available on request
  • Data deletion on request when the contract ends (not automatic)

Cloud Data Storage​

  • Infrastructure: Amazon Web Services (AWS), multi-region deployment, AES-256 at rest, automated backups
  • Retention: Per your contract terms; export available at any time; deletion on request at contract end
  • Access: Role-based access, audit logging, scoped API tokens. MachineMetrics does not routinely access your data; access occurs only when needed (e.g., troubleshooting at your request) and is logged.

Data Processing Agreement​

Enterprise customers can request a DPA covering data processing terms, sub-processor disclosure, security measures, audit rights, breach notification, and deletion/return provisions. Contact your Solution Delivery Manager (SDM) or support@machinemetrics.com.

Frequently Asked Questions​

Is my data used to train AI models?​

No. Customer data is never used to train or fine-tune AI models. See Max AI Security for details.

Where is my data stored?​

AWS US regions (standard) or AWS GovCloud (US-only) for GovCloud customers.

How long is my data retained?​

Per your contract. Export available anytime. Deletion on request when the contract ends—contact your SDM or support@machinemetrics.com.